Careers

TITLE: Retail Store Manager

STATUS: Full-Time

Position Purpose 

The store manager’s purpose is to lead in the management and development of
the retail store and team. A key focus is placed on implementation and
maintenance of store systems, inventory levels, reporting requirements and
communication with the retail teams. Most importantly, Retail Store Managers
serve as leaders in inspiring their teams which in turn lend to enhanced customer
experiences. The Retail Store Manager should be considered a leader and an
ambassador in exemplifying and embodying the OTH ethos, values and
methodology.  

Responsibilities:

COMMUNITY 
• Contribute to a positive and harmonious work environment that adheres to OTH
core values.
• Support and participate in periodical store events, forums and meetings.
• Develop local marketing strategies, including local community support.
• Maintain relationships within the local community.
• Observe analyze and communicate the demographics and contributing factors of
the surrounding community with store support.
• Assist in ensuring that retail staff adhere to guidelines and policies.
• Ensure that all team members are aware of key communications.
• Communicate effectively and respectfully, when observing opportunities in
behaviours and approach.
• Be responsible for the day-to-day management and financial performance of the
store.
• Ensure the execution of all daytoday cleaning and sanitization tasks throughout
the store, creating a safe and comfortable experience for our people, clients, and
communities.
• Ensure the meticulous upkeep of company spaces, including BOH and employee
areas at all times.

CREATIVITY
• Educate customers and recommend product based on their needs with
enthusiasm.

POTENTIAL 
• Support initiatives to improve product performance and return on floor space.
• Conduct regular trainings, learnings, product knowledge sessions and
development conversations with retail team.
• Ensure all retail team members are guided through career and growth
opportunities within and outside of Off the Hook and support in their personal
development.
• Recognize and acknowledge extraordinary performance and give continuous
feedback.
• Develop performance improvement plans for underperforming employees.

INTEGRITY 
• Provide leadership and example in fostering and translating the OTH culture into
a customer experience.
• Be conscious of loss prevention, follow guidance to prevent shrinkage and
escalate issues as needed.
• Support the ongoing maintenance of store standards.
• Meet KPI goals to minimize inventory shrinkage.
• Communicate key inventory issues with Inventory Coordinator and other relevant
store support roles.

PASSION 
• Continuously contribute substantive sales through enhanced customer service.
• Ensure the OTH approach to customer service is upheld and demonstrated.
• Collaborate with Human Resources to ensure a respectful and harmonious work
environment is maintained.
• Be informed on marketing initiatives and brand updates.

Operations 
• Create and share store schedules weekly.
• Complete delegated administrative tasks.
• Maintain high standards of merchandise presentation at all times.
• Read and action all communications in a timely manner.
• Maintain effective, regular and appropriate communication with colleagues.
• Understand store financial budgets and perform against KPIs.
• Communicate supporting commentary on KPIs to store supportIdentify
opportunities to drive business.

Requirements
• Minimum 5 years of customer service or retail sales experience.
• Ability to speak French and English.
• The capacity to learn about and sell products requiring specialist knowledge.
• A general interest and passion in culture and community.
• Commitment to embody and adhere to the OTH values.
• Solid outgoing personality with superior interaction abilities.
• A drive to continue to learn, develop and grow into new roles.

Send your resume to job@offthehook.ca with the job title in the subject line

TITLE: Key Holder

STATUS: Full Time/Part Time

Position Purpose
A Keyholder at OTH is someone who embodies all the OTH values and wants to
elevate their team. Their purpose is to assist in the management and
development of the store and staff in the absence of the store manager.
This includes selling and communicating at an expert level, supporting store
systems, and motivating the team. This role is a career retailer who has
demonstrated excellence and well-roundedness in a sales position and is looking
to elevate their skillset and contribute to the bigger picture. Keyholders
contribute to the team’s growth, and the performance of the store.

Responsibilities:

COMMUNITY
• Ensure the OTH approach to customer service is upheld and demonstrated
• Provide leadership by fostering and translating the OTH culture into a customer
experience
• Maintain relationships within the local community
• Observe analyze and communicate the demographics and contributing factors
of the surrounding community with store support
• Assist in ensuring that retail staff adhere to guidelines and policies
• Ensure that all team members are aware of key communications

CREATIVITY
• Educate customers and recommend product based on their needs with
enthusiasm
• Contribute to visual merchandising during campaigns that are in line with
standards.

POTENTIAL
• Be looking to elevate – yourselves, the store and our community within any role
at OTH.
• Understand store sales budgets and perform against KPIs
• Communicate effectively and respectfully, when observing opportunities in
behaviours and approach
• In the absence of a store manager, take responsibility for the day-to-day
management of the store
• With the Store Manager, communicate supporting commentary on KPIs to store
support

INTEGRITY
• Execute on all day-to-day tasks throughout the store, creating a safe and
comfortable experience for our people, clients, and communities
• Read and action all communications in a timely manner
• Maintain effective, regular and appropriate communication with colleagues
• Support the ongoing maintenance of store standards

PASSION
• Support and participate in periodical store events, forums and meetings
• Be informed on marketing initiatives and brand updates
• Be conscious of loss prevention, follow guidance to prevent shrinkage and
escalate issues as needed

Requirements:
• Minimum 3 years of customer service or retail sales experience
• Ability to speak French and English
• The capacity to learn about and sell products requiring specialist knowledge
• A general interest and passion in culture and community
• Commitment to embody and adhere to the OTH values
• Solid outgoing personality with superior interaction abilities
• A drive to continue to learn, develop and grow into new roles

Send your resume to job@offthehook.ca with the job title in the subject line

TITLE: Retail Sales Consultants

STATUS: Full Time

Position Purpose
Retail Advisors are seasoned retail veterans, merging a charismatic quality,
specialized knowledge and a passion for culture into a unique customer
experience. This role is for someone who knows retail, has strong work ethics
and instincts and is looking to elevate this skillset. Retail Advisors are the key
factor that contribute to the store’s growth, community and sales.

COMMUNITY
• Ensure the OTH approach to customer service is upheld and demonstrated
• Foster and translate the OTH culture into a customer experience
• Maintain relationships within the local community

CREATIVITY
• Educate customers and recommend product based on their needs with
enthusiasm
• Contribute to visual merchandising during campaigns that are in line with
standards.

POTENTIAL
• Be looking to elevate – yourselves, the store and our community within any
role at OTH.
• Understand store sales budgets and perform against KPIs

INTEGRITY
• Execute on all day-to-day tasks throughout the store, creating a safe and
comfortable experience for our people, clients, and communities
• Read and action all communications in a timely manner
• Maintain effective, regular and appropriate communication with colleagues
• Support the ongoing maintenance of store standards

PASSION
• Support and participate in periodical store events, forums and meetings
• Be informed on marketing initiatives and brand updates
• Be conscious of loss prevention, follow guidance to prevent shrinkage and
escalate issues as needed

Requirements
• 1-3 years of customer service or retail sales experience
• Ability to speak French and English
• The capacity to learn about and sell products requiring specialist knowledge
• A general interest and passion in culture and community
• Commitment to embody and adhere to the OTH values
• Solid outgoing personality with superior interaction abilities and an ability to multitask
• A drive to continue to learn, develop and grow oneself

Send your resume to job@offthehook.ca with the job title in the subject line

TITLE: Copywriter

STATUS: Part Time

Position Purpose
Looking for someone to own and control the tone of Off The Hook - from website and newsletter copy, to blogs, product descriptions, and social media captions. You will be required to carry the OTH tone and style through multiple channels and complete tasks in an efficient manner. A passion for product is at the core of everything we do and is an essential part of this role.

Responsibilities:
• Work with the Creative team to create unique and organic content.
• Write and edit blog posts.
• Write product descriptions and assist with SEO tasks.
• Provide copy for weekly newsletters and social media posts.
• Suggest and pitch content ideas to the Creative team.

Requirements:
• 1-3 years experience in a similar role.
• Organized and able to manage your own workload.
• Strong understanding of the OTH Brand and brand/product mix.
• Passion for streetwear fashion and footwear.
• Relevant educational background.

Send your resume to job@offthehook.ca with the job title in the subject line

TITLE: Graphic Designer

STATUS: Part Time

Position Purpose
The Graphic Designer is responsible for creating and supporting visual tone, character, and message for the Off The Hook brand. You will be required to visually communicate the OTH tone and style through multiple channels and complete tasks in an efficient manner. 

Duties & Responsibilities:

• Support the Creative team by producing visual solutions to communicate messages used within a range of media, including ad campaigns, print media, video, corporate communications and website.

• Maintain consistency in branding and interaction experiences across all mediums.

• Provide quick turnaround for creative design & front-end programming of marketing assets including emails, landing pages, homepage updates, promotions, and mobile site content.

• Assist on various creative projects within the company

• Work on three-dimensional designs, such as product packaging, exhibitions and display.

• Maintain and oversee brand guidelines documents and ensure brand standards are respected and applied to all graphic elements.

• Interpret creative briefs into conceptual ideas.

• Develop creative ideas and concepts, choosing the appropriate media and style to meet design objectives.

• Maintain computer records/files that are clearly titled, archived and accessible to the group.

Requirements:
• 1-3 years experience in a similar role.
• Organized and able to manage your own workload.
• Strong understanding of the OTH Brand and brand/product mix.
• Passion for streetwear fashion and footwear.
• Relevant educational background.

•Proficient in Adobe CS (Photoshop, Illustrator, InDesign).

• Experience designing graphics and application of graphics to apparel.

Position Purpose 
The sign person is the face of OTH! If you enjoy outdoors, talking to people on the street, and general being a source of knowledge for the people of St-Catherine, we are bringing back by popular demand out Sign Person. This is an ideal position for someone's younger sibling (between 15 - 18 years old) who wants to get their foot in the door at OTH. All employee benefits are extended to this role, pay is $15/hr.

Send your resume to job@offthehook.ca with the job title in the subject line

Position Purpose 
Looking for someone with expert knowledge on keeping precious sneakers pristine, OTH is looking for someone to work flexible hours to bring our sneakers back to life in time for spring. Must have expert knowledge and/or experience in maintenance of shoes. This is an ideal position for someone passionate about sneaker culture and wants to work a flexible job within OTH. All employee benefits are extended to this role.

Send your resume to job@offthehook.ca with the job title in the subject line