Careers
Join the OFF THE HOOK team
As part of our growth and our desire for constant elevation, Off the Hook is looking to fulfill the following career opportunities in order to further expand our team. Send your resume to job@offthehook.ca with the job title you are applying for in the subject line.
OUR CORE VALUES
COMMUNITY
Off the Hook exists as a hub for our communities to collaborate, develop and grow. Much of our existence is based on our commitment to give people the platform to develop their talent. This has taken shape in collaborations, events, and passion projects that reflect deep mutual respect. Throughout the many eras of our existence, these will continue to take shape and form in many manifestations, but will always be in service to our communities.
CREATIVITY
Our people, our reason is to recognize the creative pursuits of those that surround us. It is this shared affinity for the influences of culture that bind together our interest and communities. Off the Hook is a culture shop, which is in no doubt formed by the multitudes of creative influences in Montreal and beyond. We are constantly seeking out innovation and creativity within and beyond our scope.
POTENTIAL
It is not about where you have been, it is about where you are going to. Off the Hook caters to not only the existing creative community – but is committed to the ongoing incubation of new talent and untapped potential. This sustainable approach to nurturing burgeoning talent ensures the continued contribution of our community into the broader landscape. Our hope that young talent seek collaboration with our established space, influence and resources as a ground for inspiration and development.
INTEGRITY
The purpose of pursuit is always wrought with deep intention and mindfulness. Each collaboration and decision is rooted in deep respect, all items in each in Core Values 3 stores are selected with care and intention, and the spaces themselves reflect these same sensibilities. The goal is to be noticed for the work behind the result. Through the consistent approach of aggressive authenticity, Off the Hook has a continuously demonstrated integrity in pursuits and in turn, sown grown organic mutual respect with all our collaborators.
PASSION
Propelling all pursuits and endeavours is the driving energy, at Off the Hook this is passion. This passion is translated in the dynamism and energy that is injected in all projects. No matter what the interest is, we look for passion as the underlying current that pushes the pursuit forward. Off the Hook is a passionate agent of change, and our energy is spent on subjects of passion which leads to their ultimate success.
TITLE: Retail Store Manager
STATUS: Full-Time
Position Purpose
The store manager’s purpose is to lead in the management and development of the retail store and team. A key focus is placed on implementation and maintenance of store systems, inventory levels, reporting requirements and communication with the retail teams. Most importantly, Retail Store Managers serve as leaders in inspiring their teams which in turn lend to enhanced customer experiences. The Retail Store Manager should be considered a leader and ambassador in exemplifying and embodying the OTH ethos, values and methodology.
Responsibilities
COMMUNITY
Contribute to a positive and harmonious work environment that adheres to OTH core valuesSupport and participate in periodical store events, forums and meetingsDevelop local marketing strategies, including local community supportMaintain relationships within the local communityObserve analyze and communicate the demographics and contributing factors of the surrounding community with store supportAssist in ensuring that retail staff adhere to guidelines and policiesEnsure that all team members are aware of key communicationsCommunicate effectively and respectfully, when observing opportunities in behaviours and approachBe responsible for the daytoday management and financial performance of the storeEnsure the execution of all daytoday cleaning and sanitization tasks throughout the store, creating a safe and comfortable experience for our people, clients, and communitiesEnsure the meticulous upkeep of company spaces, including BOH and employee areas at all times.
CREATIVITY
Educate customers and recommend product based on their needs with enthusiasm
POTENTIAL
Support initiatives to improve product performance and return on floor spaceConduct regular trainings, learnings, product knowledge sessions and development conversations with retail teamEnsure all retail team members are guided through career and growth opportunities within and outside of Off the Hook and support in their personal developmentRecognize and acknowledge extraordinary performance and give continuous feedbackDevelop performance improvement plans for underperforming employees
INTEGRITY
Provide leadership and example in fostering and translating the OTH culture into a customer experienceBe conscious of loss prevention, follow guidance to prevent shrinkage and escalate issues as neededSupport the ongoing maintenance of store standardsMeet KPI goals to minimize inventory shrinkageCommunicate key inventory issues with Inventory Coordinator and other relevant store support roles
PASSION
Continuously contribute substantive sales through enhanced customer serviceEnsure the OTH approach to customer service is upheld and demonstratedCollaborate with Human Resources to ensure a respectful and harmonious work environment is maintainedBe informed on marketing initiatives and brand updates
Operations
Create and share store schedules weeklyComplete delegated administrative tasksMaintain high standards of merchandise presentation at all timesRead and action all communications in a timely mannerMaintain effective, regular and appropriate communication with colleaguesUnderstand store financial budgets and perform against KPIsCommunicate supporting commentary on KPIs to store supportIdentify opportunities to drive business
Requirements
Minimum 5 years of customer service or retail sales experienceAbility to speak French and EnglishThe capacity to learn about and sell products requiring specialist knowledgeA general interest and passion in culture and communityCommitment to embody and adhere to the OTH valuesSolid outgoing personality with superior interaction abilitiesA drive to continue to learn, develop and grow into new roles.
TITLE: Key Holder
STATUS: Full Time/Part Time
Position Purpose
A Keyholder at OTH is someone who embodies all the OTH values and wants to elevate
their team. Their purpose is to assist in the management and development of the store
and staff in the absence of the store manager.
This includes selling and communicating at an expert level, supporting store systems,
and motivating the team. This role is a career retailer who has demonstrated excellence
and well-roundedness in a sales position and is looking to elevate their skillset and
contribute to the bigger picture.
Keyholders contribute to the team’s growth, and the performance of the store.
Responsibilities:
COMMUNITY
— Ensure the OTH approach to customer service is upheld and demonstrated
— Provide leadership by fostering and translating the OTH culture into a customer
experience
— Maintain relationships within the local community
— Observe analyze and communicate the demographics and contributing factors
of the surrounding community with store support
— Assist in ensuring that retail staff adhere to guidelines and policies
— Ensure that all team members are aware of key communications
CREATIVITY
— Educate customers and recommend product based on their needs with
enthusiasm
— Contribute to visual merchandising during campaigns that are in line with
standards.
POTENTIAL
— Be looking to elevate – yourselves, the store and our community within any role
at OTH.
— Understand store sales budgets and perform against KPIs
Updated: September 2020
— Communicate effectively and respectfully, when observing opportunities in
behaviours and approach
— In the absence of a store manager, take responsibility for the day-to-day
management of the store
— With the Store Manager, communicate supporting commentary on KPIs to store
support
INTEGRITY
— Execute on all day-to-day tasks throughout the store, creating a safe and
comfortable experience for our people, clients, and communities
— Read and action all communications in a timely manner
— Maintain effective, regular and appropriate communication with colleagues
— Support the ongoing maintenance of store standards
PASSION
— Support and participate in periodical store events, forums and meetings
— Be informed on marketing initiatives and brand updates
— Be conscious of loss prevention, follow guidance to prevent shrinkage and
escalate issues as needed
Requirements:
— Minimum 3 years of customer service or retail sales experience
— Ability to speak French and English
— The capacity to learn about and sell products requiring specialist knowledge
— A general interest and passion in culture and community
— Commitment to embody and adhere to the OTH values
— Solid outgoing personality with superior interaction abilities
— A drive to continue to learn, develop and grow into new roles
Send your resume to job@offthehook.ca with the job title in the subject line
TITLE: Retail Sales Consultants
STATUS: Full Time
Position Purpose
Retail Advisors are seasoned retail veterans, merging a charismatic quality, specialized
knowledge and a passion for culture into a unique customer experience. This role is for
someone who knows retail, has strong work ethics and instincts and is looking to elevate
this skillset.
Retail Advisors are the key factor that contribute to the store’s growth, community and
sales.
COMMUNITY
— Ensure the OTH approach to customer service is upheld and demonstrated
— Foster and translate the OTH culture into a customer experience
— Maintain relationships within the local community
CREATIVITY
— Educate customers and recommend product based on their needs with
enthusiasm
— Contribute to visual merchandising during campaigns that are in line with
standards.
POTENTIAL
— Be looking to elevate – yourselves, the store and our community within any role
at OTH.
— Understand store sales budgets and perform against KPIs
INTEGRITY
— Execute on all day-to-day tasks throughout the store, creating a safe and
comfortable experience for our people, clients, and communities
— Read and action all communications in a timely manner
— Maintain effective, regular and appropriate communication with colleagues
— Support the ongoing maintenance of store standards
PASSION
— Support and participate in periodical store events, forums and meetings
— Be informed on marketing initiatives and brand updates
— Be conscious of loss prevention, follow guidance to prevent shrinkage and
escalate issues as needed
Requirements
— 1-3 years of customer service or retail sales experience
— Ability to speak French and English
— The capacity to learn about and sell products requiring specialist knowledge
— A general interest and passion in culture and community
— Commitment to embody and adhere to the OTH values
— Solid outgoing personality with superior interaction abilities and an ability to
multitask
— A drive to continue to learn, develop and grow oneself
Send your resume to job@offthehook.ca with the job title in the subject line
Position Purpose
The sign person is the face of OTH! If you enjoy outdoors, talking to people on the street, and general being a source of knowledge for the people of St-Catherine, we are bringing back by popular demand out Sign Person. This is an ideal position for someone's younger sibling (between 15 - 18 years old) who wants to get their foot in the door at OTH. All employee benefits are extended to this role, pay is $15/hr.
Position Purpose
Looking for someone with expert knowledge on keeping precious sneakers pristine, OTH is looking for someone to work flexible hours to bring our sneakers back to life in time for spring. Must have expert knowledge and/or experience in maintenance of shoes. This is an ideal position for someone passionate about sneaker culture and wants to work a flexible job within OTH. All employee benefits are extended to this role.
Interested? Send your resume to job@offthehook.ca with the job title in the subject line.