Careers
Join the OFF THE HOOK team
Founded in 1999, OTH is at the centre of Canadian fashion culture acting as an incubator for creative and trailblazing brands with deep roots in streetwear fashion culture. Over the last two decades, OTH has showcased and celebrated Montreal’s unique culture, whether that be through art, music, sports, or fashion.
As part of our growth and our desire for constant elevation, Off the Hook is looking to fulfill the following career opportunities in order to further expand our team. Send your resume to job@offthehook.ca with the job title you are applying for in the subject line.
TITLE: Retail Sales Consultants
STATUS: Full-Time/Part-Time
Founded in 1999, OTH is at the centre of Canadian fashion culture acting as an incubator for creative and trailblazing brands with deep roots in streetwear fashion culture. Over the last two decades, OTH has showcased and celebrated Montreal’s unique culture through art, music, sports, and fashion.
THE POSITION:
Retail Advisors are the face of our business, responsible for creating amazing client experiences, communicating brand stories, perfecting their craft, and constantly elevating the OTH brand. This position is best-suited for people who live, dress, and promote streetwear and sneaker culture.
RESPONSIBILITIES:
- Guide and style clients through their shopping journey
- Commitment to the OTH selling steps
- Prioritize client needs and always deliver on the OTH experience that clients expect
- Contribute to a positive and inclusive work environment
- Maintain all visual aspects of the store (merchandising, cleanliness etc.)
- Monitor and replenish stock levels
- Willingness to work flexible hours based on the needs of the business (weekends, evenings, holidays)
- Process client transactions quickly and accurately
- Willingness to be coached
REQUIREMENTS:
- 1-3 years of retail sales experience
- If you embody the OTH culture and have a desire to learn and work hard - no retail experience is required
- Ability to speak French and English
- Desire to continue learning about our brands and products
- Strong sales ability
- Knowledge of and passion for streetwear / fashion and sneaker culture
- Commitment to the OTH values of community, integrity, and client experience
- Ability to tell brand stories and communicate with ALL our clients
- Support and participate in store events, activations, and meetings
- Dress in OTH style / fashion (non-negotiable)
- Be informed of marketing and brand updates
PERKS:
- 25-50% Employee Discount
- Access to exclusive product
- Pay-for-performance commission model
TITLE: Key Holder
STATUS: Full Time/Part Time
Position Purpose
A Keyholder at OTH is someone who embodies all the OTH values and wants to
elevate their team. Their purpose is to assist in the management and
development of the store and staff in the absence of the store manager.
This includes selling and communicating at an expert level, supporting store
systems, and motivating the team. This role is a career retailer who has
demonstrated excellence and well-roundedness in a sales position and is looking
to elevate their skillset and contribute to the bigger picture. Keyholders
contribute to the team’s growth, and the performance of the store.
Responsibilities:
COMMUNITY
• Ensure the OTH approach to customer service is upheld and demonstrated
• Provide leadership by fostering and translating the OTH culture into a customer
experience
• Maintain relationships within the local community
• Observe analyze and communicate the demographics and contributing factors
of the surrounding community with store support
• Assist in ensuring that retail staff adhere to guidelines and policies
• Ensure that all team members are aware of key communications
CREATIVITY
• Educate customers and recommend product based on their needs with
enthusiasm
• Contribute to visual merchandising during campaigns that are in line with
standards.
POTENTIAL
• Be looking to elevate – yourselves, the store and our community within any role
at OTH.
• Understand store sales budgets and perform against KPIs
• Communicate effectively and respectfully, when observing opportunities in
behaviours and approach
• In the absence of a store manager, take responsibility for the day-to-day
management of the store
• With the Store Manager, communicate supporting commentary on KPIs to store
support
INTEGRITY
• Execute on all day-to-day tasks throughout the store, creating a safe and
comfortable experience for our people, clients, and communities
• Read and action all communications in a timely manner
• Maintain effective, regular and appropriate communication with colleagues
• Support the ongoing maintenance of store standards
PASSION
• Support and participate in periodical store events, forums and meetings
• Be informed on marketing initiatives and brand updates
• Be conscious of loss prevention, follow guidance to prevent shrinkage and
escalate issues as needed
Requirements:
• Minimum 3 years of customer service or retail sales experience
• Ability to speak French and English
• The capacity to learn about and sell products requiring specialist knowledge
• A general interest and passion in culture and community
• Commitment to embody and adhere to the OTH values
• Solid outgoing personality with superior interaction abilities
• A drive to continue to learn, develop and grow into new roles